We ensure that your online and mobile apps are operating at peak efficiency with our comprehensive IT support and maintenance services, which include monitoring, audits, and much more.
Seek additional help in application concerns that range from regular problems, simple troubleshooting, concerns with applications’ performance, and even problems encountered in the integration of new features.
The software maintenance of our mobile application involves technology consulting, security, server, Operating System update and over see of performance for continuous operation.
We handle monitoring concerns anticipatorily, thereby enhancing app functionality eliminating problematic constraints and taking into account the clients’ feedback.
We offer Web and Mobile application debugging services, reviewing and strengthening the applications’ features besides fixing defects to boost the applications’ performance.
Our idea is to perform an independent assessment of software products and give recommendations on the changes that need to be made for improvement.
Strengthen the defense of your applications with our useful Stress Testing, Penetration Testing and Vulnerability Reporting.
In this area, the strategy for underperforming systems entails product transfers between other OS or servers with better performance results.
Receive frequent update services that will provide the new features as well as fixing known vulnerabilities within the apps and software you use.
Keep your data and applications secure through backup and disaster recovery, with the reassurance knowing you are covered in the case of adverse events.
Safeguard the effective and efficient execution by availing our superior application maintenance, and support services that will bring user compliance satisfaction by 30%.
It is a known fact that the kind of support, we provide at BItwors for the maintenance and sustenance of the applications encompasses quality, uniqueness, and smooth operation.
Our team includes the best professionals specialized in software development focused on the highest security and reliability levels and the integration of cost-efficient solutions into processes.
Achieve the advanced digital marketing and transformation services that will free your business to thrive online.
Whether you’re a large or small enterprise manager or operating in a B2B or B2C economy, our software engineering solutions will help scale your business’s core functions.
The well-coordinated approach include evaluation, analysis, developing, deployment, and sometimes reevaluation of your applications to make sure that it is secure and fit for use. Let us manage your third-party application’s so that you can concentrate on the core of your business.
Hire the professional team of mobile app maintenance services we offer and get a 24/7 support for your application to run smoothly and always satisfy your customers.
Our web and mobile app maintenance engineers are presented with big and complicated problems, for which we bring to you solutions that best fit your software problems.
Make changes, redesign, and optimize your software to correct any matter, guarantee the proper running and efficiency of systems.
Stabilize software and technology after changes in the environment through our innovative software maintenance services by a reliable support team.
Maintain your IT system and applications with the latest technology to win more, that is due to the efficient application maintenance and support.
You can choose from the multiple hiring which best models suit your requirements.
Employ an independent specialist group to solve technical problems in an efficient and timely manner including Software Engineers, Quality Analysts, project managers, and others. The duties of the experts in our team are described inconspicuously per project, while the Scrum Manager together with the customer’s product owner acts as the project manager.
Selecting the right set of talent and experience is made easy by our team augmentation model that ensures that you get the required talent to complete your team. The augmented team becomes a part of your local or distributed team, attends daily meetings, and has reporting managers. It is at this stage that the above hiring model is relevant and preferable to any firm, irrespective of its or the project’s scale.
It is gotten when the project characteristics, work to be done, and work quality expected, as well as the criteria for project completion and acceptance have been identified to let us assess and bound a fixed price for the project. It most applies to small-mid scale projects with clearly defined specifications.
Time & Material Model:Considering its nature, it is best suited to a project where the scope of work is not clearly defined or wherein business needs are complex making it nearly impossible to come up with a precise estimate of costs. We can work it using the time-cost formula where you are billed for the amount of hours spent on the particular project and you are offered a chance to reap the maximum gains.
Below you will find the ultimate guide to application maintenance and support services that you might need for your next large-scale project. It orientates you regarding the process, provides information and makes you select the correct team.
It can be defined as the practice of supporting, enhancing as well as extending the value of the computer applications that are utilised in an organisation after their initial development and implementation. It is like having a panel of skilled application maintenance and supports service suppliers quietly working behind the scenes to ensure that your applications remain at their optimum state while you focus on the main business.
Similar to any other software systems, applications need constant attention to maintain and go on properly. Thus, without professional web application maintenance services, you may face problems that can seriously affect your business and users.
1. Performance Issues
Applications progressing on devices can become very slow and lagging. This can often prove rather inconveniencing to the user, resulting into reduced customer satisfaction levels and in extreme cases, users are likely to drop your application in favor of other faster ones.
2. Security Vulnerabilities
This shows that without updating and patching or seeking help from a good application maintenance and support services, applications become prone to cyber criminals and data thefts. Criminals never sleep and when they find opportunities to attack, they will pounce on them with relish and since maintenance is not being done, you are an easy target.
3. Compatibility Problems
Maybe it is just the case that since new electronics, new systems, and fresh versions of software are continuously being developed, older program might require some support. Inability to maintain your releases also means that your application may no longer be compatible with a large chunk of the targeted market. To overcome this issue, contact an efficient software maintenance services, supplier.
4. Increased Downtime
When applications fail, it can result to shut down and this can create more problems to the business since it is unplanned. Uncertainty hinders business workflow, creates dissatisfaction among the clients, and reduces its income. Maintenance entails timely identification of possible complications so that they can be solved to prevent becoming huge problems and therefore cause little disruption.
5. Loss of Competitive Edge
The level of expectations is high in today’s world due to the influence of advanced technology. If your application is not meeting their needs because you have not been updating it or enhancing it, your clients switch to your competitors. Maintaining the updates and proper maintenance on your application ensures that you have an edge over your rivals while at the same time maintaining your target market.
6. Escalating Costs
It is seen that not to attend maintenance issues might save costs in the short while, but it might amount to more costs ultimately. The principle, which states that the longer you wait, the more expensive the repairs, illustrates this. It is cheaper to fix a minor problem before it turns into a bigger issue and requires a large amount of money to fix it.
The general solution to all the issues indicated above is to acquire quality software maintenance services that guarantee that all the systems conform to the best of specifications in terms of efficiency, security, and durability of their performance.
Upkeep of your software application remains as critical as ever in the current highly kinetic environment. Here are some benefits of software and application maintenance services:Here are some benefits of software and application maintenance services:
Think of having an application that runs optimally day in day out without a hitch. By choosing the Application Maintenance Support, you can be sure that any loose ends and small troubles are fixed quickly and effectively without any sluggishness even for large applications.
It remains becoming progressively clear that safety is one of the aspects that are of great value in the digital world. Round the clock security updates and patches, our support team guard your application from threats, secure your critical information and deliver comfort.
Users get easily annoyed by applications that are slow and takes time to respond. Concerning the application support services, our main emphasis is on the accomplishment of improved application performance to give users the best possible experience each time they engage with your application.
Software maintenance and supportSoftware maintenance and support worth avoiding large and sudden costs. Before a small problem turns into a huge mess, our team identifies the problem and solves it making your business run more efficiently, cost-effectively, and with less stress.
This means that while our specialists are dealing with the intricate and mundane details of fixing and managing all your business applications, you get to concentrate on the critical part – business evolution. Focus on building new products, planning new solutions, and catering your customers; we will take the role of optimizing the atmosphere.
The support side of our service is aimed to promptly help your end-users, and make their experience with the application smooth and problem-free.
Application Maintenance Support Application Maintenance Support is a collection of service and assistance that Application maintenance makes certain that the application is secure, reliable, and readily available to the users. Let’s take a closer look at the different types of Application Maintenance Support:Let’s take a closer look at the different types of Application Maintenance Support:
1. Bug Fixing Application Maintenance Support is the continued support, and it has bug fixing as a key sub-process; our team struggles to find these bugs and eliminate them. In this way, your users do not have to deal with frequent inconveniences that come with an unsavory looking interface.
2. Software Updates & Upgrades
Updates and upgrades of the software also enable your application to have the best features that are current in the market. In essence, it is akin to providing your app with a new look that makes it relevant and able to stand up to the competition that pervades the cyberspace.
3. Performance Optimization
This is about fine tuning your application to the nth level where it would become faster than a speeding bullet. We optimize and adjust the code for ensuring that the processes are swift and efficient with the result that your users have the best experience.
4. Security Patching
By of analogy, security patching is like applying layers to the structure to prevent the hackers from penetrating in. This is because we always ensure that the security of your app is updated to protect any information written in your app and to regain the users’ trust.
5. Technical Support
Here is where our support team comes in; your users may have questions or experience a problem while using the app. As for technical issues or even introduction to options, we know that we are here to help them any time.
6. Compatibility Testing
Technology is also heterogeneous, which implies different technological devices, and various versions of software products. It is a process of testing your app that confirms how suitable your app is to run on the various platforms of the various devices available.
7. Data Backup & Recovery
To ensure that we do not lose all your app’s information, we routinely safeguard copies of your data. In case of any loss of data, one should know we struggle to get it back like a superhero with a treasure.
8. Regulatory Compliance
You may be trying to swim in a sea of regulations and rules which can be sometimes straining. Regulatory support compliance enables guarantee of an app’s compliance to all the required regulations and policies. This way, you can concentrate on your business being ensured your app stay in compliance with the rules.
As with your car’s maintenance, the fees for Application Maintenance Support depend on a number of parameters, having nothing to do with its brand. Let’s break down these factors:Let’s break down these factors:
Thus, the more complicated your application is,
more resources and time will be required to maintain by our team. Level of complexity can be figured out based on the number of features,
the number of third-party systems integrated and the structure of the application.
Just like when dealing with car service, some companies offer basic,
advanced and premium maintenance packages, here, we do offer different support levels.
These levels may include the basic support, that would be more or less providing bare minima and bug discoveries to the licensed software alongside its mere updates;
and the premium support you find where users have full time support along with high priority responses.
In the larger applications, which will attract a large number of users,
more resources will be needed to maintain such applantions.
Due to the higher load it is possible that the updates of the system and its performance will
need to be checked more often to prevent users from experiencing difficulties.
When your application needs to be updated frequently because of the latest in technology or security vulnerabilities then it reflects the maintenance cost.
Feedbacks are critical at regular intervals to avoid any possible problems and risks.
In some cases, they may include additional charges for supporting
new application modules that you may have added or for future features that you may wish to incorporate into the plan.
The sustained level agreements describe the response time, the resolution time, and the availability of assistance. However, the price of maintenance support can slightly differ depending on the SLA you want to reach.
The following steps are commonly included in the application maintenance and support process:
Application maintenance and support is a critical process that ensures that key applications that are used in organizations are useful and operational to ensure clients’ demands are met in future. It can be quite rigorous and definitely takes time but engaging the services of a professional eCommerce development company can ease it.
Below are some of the commonly asked questions about the application support & maintenance team. In case you are in need of further info or you have other questions, we are here to assist you.
At Bitwords, we are constantly in a bid to offer business affordable and dependable solutions that will enable easy maintenance or the business software applications. In this case, our specialists take a preventive strategy in solving various problems that can hinder performance. This leads to less time being lost on the job and, therefore, more can be accomplished in less time. They include services that are in line with your requirements as well as our specialists help maintain the running of your applications.
IT support and maintenance touch on the various IT issues that affect the normal functioning of your systems and the software you use in your business operations. But the degree of help and expense, which are needed to sustain and develop, increases in relation to the extent of an application. Our specialists are always ready to consult you and define the price of the specific project over the call or email.
This shows that most of our clients, which include ISVs, SMEs, digital agencies, and enterprises, depend on Mobile App Maintenance services. We have software clients in education, finance, healthcare, media & entertainment, automotive & retail to name a few. Also, as an application maintenance company, we work with tech-savvy companies who may follow it up with the creation of custom business software for their needs as a strategic tool.
We follow these steps when working with a new client:We follow these steps when working with a new client:
In general, as an application maintenance company, we start our cooperation with the maintenance launch based on the preliminary analysis of the client’s existing software systems and the elaboration of individual strategies for their appropriate functioning and long-term support.
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